Meduza and James Hype
Present: OUR HOUSE

Got a question about DRUMSHEDS? Read on.

TICKET ENQUIRIES

In the event of a show being cancelled, refunds will be in accordance with the promoter’s T&Cs at their discretion – you will need to contact them and/or your ticket agent.

Once a show sells out at Drumsheds, resale systems on Kaboodle and Resident Advisor will be automatically activated.

Please note that we strongly advise against buying or selling tickets for sold out shows through any platforms other than Kaboodle and Resident Advisor which are the only authorised resale systems.

Resale tickets will appear on Kaboodle & Resident Advisor’s ticket pages as and when existing ticket holders decide to list their ticket, so we encourage you to check back on a regular basis if there are none available when you initially look.

If you purchased through the Drumsheds website, your ticket provider will be Kaboodle. Their customer service email is drumshedslondon@kaboodle.co.uk

All tickets will be checked and scanned on entry.

Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.

If you have purchased a pre-1pm or pre-2pm ticket and arrive after the time specified, the venue reserves the right to deem the ticket invalid or you may be subject to a late entry fee.

Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).

If there is a name on your ticket, you must provide valid photographic ID to match this name.

Any fake, invalid or duplicate tickets will be rejected.

Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.

If you purchased through the Drumsheds website, your ticket provider will be Kaboodle. Their customer service email is drumshedslondon@kaboodle.co.uk

Please access your account on your ticket provider website and try to download the ticket directly from there.

If you still can’t see your tickets, please contact your ticket provider directly for assistance.

CONDITIONS OF ENTRY

If you are lucky enough to look under the age of 25, you may be asked to show identification to prove your age to be granted entry to the venue for all shows where age restrictions apply.

For further information on the Challenge 25 policy, please visit www.challenge25.org.

All tickets will be checked and scanned on entry.

Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff.

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

Drumsheds operates a no re-entry policy. Once you have left the venue, re-admittance will not be permitted.

Drumsheds operates a strict zero tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.

Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search.

Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.

Most shows at the venue have a last entry time.
Please observe this before buying your ticket, as we cannot guarantee entry after last entry.

We only accept a valid passport, foreign national ID cards, driving license or home office approved PASS hologram as identification and/or proof of age. If there is a name on your ticket, you must provide valid photographic ID to match this name
Please note that we cannot accept expired or out-of-date forms of ID. If you are not able to provide a valid and in-date form of ID, you may be refused entry on to the premises.

We do not allow bags or rucksacks on site that are bigger than an A4 piece of paper (21cm x 30cm). If you bring a bag or rucksack larger than this to site you will not be permitted entry onto site with it.

We have lockers on site that are available at a cost for smaller items and for storing personal items of clothing (coats, jackets).

Please only bring essential items with you to the venue.

No food can be brought into Drumsheds, but we have a wide selection of great food traders (including vegan and vegetarian options) and bars within the venue.

Please note you are NOT permitted to bring into (or use) any of the following items into the venue; illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; point and shoot cameras; bottles; weapons; ammunition; horns; whistles; drums, megaphones, amplification equipment, klaxons, air horns; fireworks, flares, smoke canisters, explosives, firearms, knives, blades; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes); large bags; hi-visibility tabards or similar; sponsorship, promotional or marketing material; marker pens, spray paint or any other similar items that may be used to mark infrastructure.

We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.

If you have any specific reasons for bringing Prohibited Items into the venue (for example, because you have a dietary or medical condition), please contact us prior to the event on info@drumshedslondon.com.

Animals, with the exception of guide dogs, are not permitted in the venue.

GENERAL ENQUIRIES

We are a cashless venue, our bars and food traders only accept card and contactless payment methods.

Within the designated outside smoking areas, yes.

If you are caught smoking or vaping anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.

Transparent, empty bottles are permitted.
Opaque or metal bottles are not allowed inside the venue.

There are multiple free water points inside the venue (two on each level).

Our Privacy & Cookies Policy can be found here.

ACCESSIBILITY & MEDICAL ENQUIRIES

You can submit a request for accessibility for any of our shows HERE.

Our access pack is available to review HERE.

If you have any further queries regarding accessibility, please contact our team at: access@drumshedslondon.com

We have a dedicated Welfare and Medical area on site. Please let a member of staff know you feel unwell and they can direct you to the Welfare and Medical area.

Regardless of the cause of your ill-health, our staff are trained to be non-judgemental with your well being placed with the utmost importance.

Yes – if you have any specific reasons for bringing prohibited items into the venue (for example, because you have a dietary or medical condition), please contact us prior to the event on access@drumshedslondon.com.

When you arrive onsite, please make security staff aware that you are bringing medical items in with you. Please contact us prior to the event and we can verify any items you need to bring on site.

SET TIMES

Set times are displayed on social media on the day of the show.

Instagram: @Drumsheds
Twitter: @Drumsheds

Set times can also be seen by scanning the QR code throughout Drumsheds during each event.

Please note that set times are subject to change.

TRAVEL | GETTING HERE | PARKING

Please visit our Location page.

There is no parking space available at Drumsheds.

When leaving the venue, please consider our neighbours and leave quietly. We have a designated pick-up point on site for private hire cars and a taxi rank.

LOCKERS

We have a range of lockers available on site:

£7.00 small (30cm x 30cm x 30cm)
£10.00 large (45cm x 30cm x 30cm)

You’ll also need to pay a £10 deposit, which is refunded after the return of the key. If you leave the key in the locker, we won’t be able to refund you, the key must be returned to staff on the locker desk point.

You can fit around 3-4 normal sized jackets in a large locker.

It’s not possible to book lockers in advance.

DRESS CODE

There’s no set dress code at Drumsheds.

Dress to dance.

LOST PROPERTY

You can submit a lost property request for any of our shows in the last three weeks HERE.

We often deal with a large number of lost property requests, please allow three working days for responses to any Lost Property queries.

Drumsheds keeps lost and found items for a maximum of three weeks.

After this period, they are passed on to local charity shops. Valuable items may be held for a longer period. Items such as passports, IDs and mobile phones are securely disposed of if not collected within the stated time frame of three weeks.

Please note we are not responsible for any personal items lost on site.

LOCAL RESIDENTS

We have a staffed phone line during events. We ask that you send a text first and we will get back to you as quickly as possible.

JOB OPPORTUNITIES

Thank you for your interest in a career at Drumsheds.

BAR OPERATIONS & STAFFING
Our bar operations and staffing are handled by Field Vision – to apply to be a part of their team, please click here.

BROADWICK
Please click here for job opportunities at Broadwick.

Meduza and James Hype Present: OUR HOUSE